Common Reloadable (Prepaid) Visa Questions

What is a Prepaid Visa Card?

The Prepaid Visa card is a reloadable prepaid card which can be used to pay for goods and services from merchants in Australia and around the world who accept Visa Prepaid Cards, including online purchase transactions.

The card is not a credit or debit card and does not earn interest.

Card fees and load limits apply (refer to the Product Disclosure Statement for more details). Cards are only available to eligible customers.

How does someone qualify for a Prepaid Visa card?

Your Prepaid Visa card is distributed by the host company that provided you with the Prepaid Visa card and YOU MUST REGISTER your card and details to activate the card to receive funds and activate for use.

For all customers, to qualify for a card they must meet the following criteria:

They must be an Australian Resident

All name, date of birth and address details must be correct and up to date.

How does the Prepaid Visa card work?

The card will be loaded with funds, by the host company, which cardholders can then use to access the available balance to make purchases anywhere that Visa Prepaid Cards are accepted.

Where can the card be used?

The Prepaid Visa card can be used for in-person purchases, online and over the phone purchases. The card will be accepted anywhere that Visa Prepaid Cards are accepted.

Are there any restrictions on the card?

The card may not be used for, an authorisation may be declined for, any illegal transactions. Some merchants may choose not to accept Visa Reloadable Prepaid Cards. For further information please refer to the Product Disclosure Statement (PDS)and Financial Services Guide (FSG).

Only one card is allowed per customer cards are on available only to Australian residents.

Can online purchases be made with a Prepaid Visa card?

Yes, cardholders can make purchases for goods online. Use of the CVV – the 3 digit code on the back of your card, plus the four-digit expiry date is required for these purchases.

Can cardholders add their own money to the Prepaid Visa card?

No, cardholders are not able to add their own funds to the card.

More questions? Contact us!