Retention & Loyalty

Our loyalty program team brings best of breed expertise and technology in loyalty and customer engagement strategies.  Our partner, iGoDirect start the process by gaining alignment around your key business objectives and priorities. Our data team will provide insights from your data to determine program feasibility, then build customer engagement journeys and a financial model as part of the strategic recommendation. We will build a loyalty engine and manage the Corporate gift card rewards.

Our data driven analysis offers a fresh perspective and greater insight of your loyal customers. We design loyalty programs that are relevant and offer tangible benefit to both the business and your customer. We offer innovative insights based on your specific needs and can tailor loyalty programs for businesses of any size within any industry. With the key pillars of customer acquisition, engagement and retention driving the program we will ensure your loyalty goals are achieved.Continue Reading
Keeping your sales staff, resellers and dealers motivated is just as important as keeping valuable customers happy. We specialise in B2B incentive programs, including the design development and implementation of programs with points matrix, data collaboration and trigger based communications. We have worked with multiple industries for trade rewards including carpet, paint, energy and IT industries. Rewards Come True can provide one off incentives as well as longer term loyalty andContinue Reading
Rebates play an import part in the retention and incentive strategies of many B2B models. Often substantial amounts of money are paid to resellers and stockists on a regular bases to maintain share of wallet and incentive purchases. By simply “invisibly” transferring these payments electronically organisations are missing out opportunities to capitalise on these generous payments. We can show you a better way which is being used successfully across multiple industries.Continue Reading